Orders arrive as messages, and someone on your team retypes them into the ordering app by hand. Trylnn reads the message, matches it to your catalogue, and places the order. Anything it isn't sure about goes to a person.
No spam. One email when there's something to try.
The problem
You built the ordering app. Your customers still send a message.
So someone on the sales team reads it, works out what “chini” maps to in the catalogue, and keys the order in by hand. Same again for the phone calls.
How it works
The review step
Some messages are clear. Some aren't — a product name that could be two SKUs, a quantity without a unit, an item you don't stock. When the engine isn't confident, it doesn't pick the most likely answer and move on. It marks the order for review and a person approves it.
A wrong order costs more than a slow one. The review queue is what makes this safe to put in front of real customers on day one.
Order placed, confirmation sent back to the customer.
Held for a person, with the original message and what it read.
The engine is in development. Leave an email and we'll get in touch when there's a working version to test against your catalogue.
No spam. One email when there's something to try.